Power Play Casino Privacy Policy

This Privacy Policy explains how Power Play Casino collects, uses, stores, and protects personal information when you visit our website, create an account, use casino services, contact support, or otherwise interact with us. We aim to handle information responsibly and to provide clear choices about how your data is used.

By using Power Play Casino, you confirm that you are at least 18 years old and that the information you provide is accurate and current. This policy applies to information collected through our website, account services, promotions, communications, and related online activities in Canada.

Information We Collect

We collect information that is necessary to operate an online casino, maintain account security, process transactions, respond to enquiries, and improve the user experience. The type of information collected depends on how you interact with Power Play Casino.

Information may include:

• Identity details such as your name, date of birth, gender, and residential address.
• Contact information such as your telephone number and email address.
• Account details, including login credentials, preferences, account history, and responsible gaming settings.
• Verification information where needed to confirm identity, age, account ownership, or payment activity.
• Payment and transaction details, including deposits, withdrawals, wager history, bonuses, and associated records. Payment credentials may be handled by payment providers rather than stored directly by us.
• Technical information such as your IP address, device type, browser, operating system, language settings, time zone, and general location derived from technical data.
• Usage information, including pages viewed, games accessed, session duration, clicks, navigation patterns, and interactions with messages or promotions.
• Information you provide when contacting customer support, entering a promotion, completing a survey, or submitting feedback.

Some information may be collected automatically through cookies, log files, pixels, and similar tools. We may also receive limited information from service providers that help us verify transactions, prevent fraud, support communications, or maintain technical operations.

How We Use Information

Power Play Casino uses personal information for specific business and operational purposes. These purposes may include:

• Creating, administering, and maintaining your account.
• Confirming eligibility, age, identity, and account ownership.
• Processing deposits, withdrawals, refunds, bonuses, and other account transactions.
• Providing casino games, account features, customer support, and requested services.
• Detecting and investigating suspected fraud, misuse, collusion, security incidents, or other activity that may compromise the platform.
• Managing responsible gaming tools and responding to account restrictions or support requests.
• Sending service messages about account activity, transactions, security, policy changes, or important operational matters.
• Providing marketing communications where permitted and where your preferences allow them.
• Analysing usage trends, testing features, troubleshooting errors, and improving website performance.
• Maintaining records, resolving disputes, enforcing applicable terms, and protecting the rights and property of Power Play Casino and its users.

We seek to use information only for appropriate and relevant purposes. Where practical, we may combine information from different interactions to maintain accurate records, strengthen security, and provide a more consistent service.

Cookies and Similar Technologies

Power Play Casino may use cookies and comparable technologies to make the website function correctly and to understand how visitors use our services. Cookies are small data files stored on a device through a web browser. Some are necessary for account access, security, session management, and transaction functionality.

Other technologies may help us remember preferences, measure website performance, identify technical problems, assess the effectiveness of communications, and present content that is more relevant to users. Analytics or advertising partners may use similar tools in accordance with their own policies and the permissions available through your browser or device.

You can adjust browser settings to block or delete certain cookies. However, disabling essential cookies may affect sign-in, gameplay, payment functions, or other website features. Where a consent choice is made available, your selected preferences will be applied to the relevant categories of cookies.

Data Sharing

We do not treat personal information as a product for unrestricted sale. We may disclose information to carefully selected recipients when this is necessary to operate Power Play Casino, protect users, complete transactions, or meet legitimate business and administrative needs.

Recipients may include:

• Payment processors, banking partners, and financial service providers.
• Identity, age, fraud prevention, risk assessment, and security providers.
• Technology vendors that host systems, maintain software, provide analytics, or support website operations.
• Customer service, communications, and marketing service providers.
• Professional advisers, insurers, auditors, or potential purchasers involved in a business transaction.
• Public authorities, courts, law enforcement bodies, or other parties where disclosure is required or reasonably necessary to protect legal rights, safety, or the integrity of the service.

Service providers are expected to handle information only for authorised purposes and to apply appropriate safeguards. We may also share aggregated or de-identified information that cannot reasonably be used to identify an individual.

Data Security

Power Play Casino uses administrative, technical, and organisational measures intended to reduce the risk of unauthorised access, alteration, disclosure, loss, or destruction of personal information. These measures may include access controls, authentication procedures, monitoring, encryption or other protective technologies, staff awareness practices, and secure system design.

No online transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your password and account access details confidential, using a secure device, and informing us promptly if you suspect unauthorised account activity. We will assess reported security concerns and take reasonable steps to respond and limit potential harm.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy. The retention period may depend on the nature of the information, the reason it was collected, the status of your account, the need to resolve disputes, and operational or recordkeeping requirements.

When information is no longer required, we may delete it, anonymise it, or place it beyond routine use. Certain records may remain for a longer period when needed to prevent fraud, protect platform security, establish or defend a legal position, manage financial records, or comply with applicable obligations. Backup copies may also remain temporarily until they are securely overwritten or removed.

Your Rights

Depending on your circumstances and applicable privacy rules, you may have rights concerning the personal information we hold about you. These may include the ability to:

• Request access to personal information and receive an explanation of how it is used.
• Ask us to correct information that is inaccurate, incomplete, or out of date.
• Request deletion or restriction of information in situations where continued use is not appropriate.
• Object to certain processing activities or withdraw consent where processing relies on consent.
• Change marketing preferences or stop receiving promotional communications, while continuing to receive essential service messages.
• Receive information about relevant data transfers or the categories of service providers involved in processing.

These rights may be subject to reasonable limitations, verification steps, or other applicable conditions. For account protection, we may need to confirm your identity before completing a request. If you raise a privacy concern, we will review it and provide a response within a reasonable timeframe.

Third-Party Services

The Power Play Casino website may connect with third-party websites, applications, payment solutions, social features, advertising services, or other external platforms. These services may collect information under their own privacy notices and terms. This policy does not control the practices of organisations that operate independently from Power Play Casino.

Before providing information through an external service, you should review its privacy information and confirm that you understand how your data may be used. We are not responsible for the content, security, or privacy practices of third-party websites that you access through links or integrations.

International Transfers

Some service providers supporting Power Play Casino may process or store information in a country other than Canada. When information is transferred across borders, it may be subject to the laws of the destination country and may be accessible to authorities in accordance with those laws.

We take reasonable steps to select providers that offer suitable protections and to use contractual, technical, or organisational measures appropriate to the circumstances. By using the website and providing information, you acknowledge that international processing may occur where required for the services described in this policy.

Policy Updates

We may revise this Privacy Policy to reflect changes to our services, technology, information practices, or applicable expectations. The updated version will be posted on the relevant website page, together with a revised effective date where appropriate.

Material changes may also be communicated through the website, by email, or through another suitable account notification. We encourage you to review this policy periodically. Continued use of Power Play Casino after an update takes effect indicates that you have read the revised policy, subject to any rights available to you under applicable law.

Contact Information

If you have a privacy question, want to exercise a privacy-related right, or need help understanding how your information is handled, contact Power Play Casino at [email protected]. Please include enough information for us to understand your request, but do not send passwords, full payment card numbers, or other unnecessary sensitive details.

We may ask for additional information to verify your identity and protect your account before responding. We will use the details provided in your enquiry to investigate and manage the request, and we may retain a record of the correspondence for security, service quality, and accountability purposes.

Last updated: 9 September 2026